CREATE THE FRAMEWORK FOR A CUSTOMER-FOCUSED CULTURE
INTEGRITY SERVICE
Integrity Service customer care training identifies dimensions that influence the delivery of exceptional customer service. When these dimensions are brought into alignment (what we call congruence), improved job satisfaction, increased teamwork and customer loyalty result.
In Our Customer Care Training Course Your Customer Service Team Will Learn:
- Maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate
- Skills for making your customer feel like a top priority
- Interviewing and listening techniques to uncover needs and build value
- The importance of conveying a sincere desire to assist customers with any future needs that arise
- A practical Problem-Solving Formula to understand, empathise with, and face service problems head-on
- The value of a positive attitude when interacting with customers
- A simple smile and a genuine desire to offer solutions go a long way toward building lasting relationships
HOW WE WORK WITH YOU
PRE- AND POST-SERVICE SKILLS INVENTORY
INTERACTIVE HALF-DAY WORKSHOP
7-WEEK SUSTAINMENT AND ACCOUNTABILITY PROGRAMME
SUPPORTIVE COACHING STRATEGIES FOR MANAGERS
REINFORCEMENT RESOURCES AND JOB AIDS
6 PERFORMANCE ACCELERATOR MODULES
WHAT MAKES INTEGRITY SERVICE SO IMPACTFUL?
1
Easily adaptable 6-Step Customer Communication Process
2
A simple Behaviour Styles Model
3
Highly interactive course dynamics
4
Content can be customised for increased relevancy
5
Aligned coaching resources for managers
6
A framework that increases goal alignment and buy-in to the organisational direction
BENEFITS TO YOUR ORGANISATION
NOTEWORTHY IMPROVEMENT IN TEAMWORK AND PROBLEM SOLVING
HIGHER EMPLOYEE ENGAGEMENT AND RETENTION
INCREASE IN CUSTOMER SATISFACTION AND LOYALTY
SIGNIFICANT IMPACT TO THE BOTTOM LINE
DOWNLOAD OUR BROCHURE HERE
"The results from the programme included an increase in internal communication, an increase in the awareness of the internal and external customer, and an increase in team building nationwide. People now trade harder on product availability, quality of service, delivery, timing, at a competitive price. They don’t discount as much. There has been a major shift in profitability.”
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